Privacy Policy

Effective Date and Last Updated: September 22, 2026

A+ Cleaning & Moving (“A+ Cleaning & Moving,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit aacleanmove.com, request a quote, schedule or receive services, upload information, or communicate with us by phone, text message, email, website form, or other means.

Information We Collect

Depending on how you interact with us, we may collect:

Contact and identification information: Name, telephone number, email address, mailing address, service address, and similar identifiers.
Quote and service information: Move origin and destination, requested dates, property and access details, inventory, service preferences, estimates, appointment details, and other information needed to provide moving, packing, cleaning, junk removal, furniture, or related services.
Photos, videos, and uploaded files: Images, videos, documents, and other materials you choose to submit for a virtual walkthrough, inventory review, quote, or customer-support request.
Communications and consent records: Emails, text messages, call details, form submissions, customer-support communications, and records showing when and how you opted in to or opted out of communications.
Payment information: Transaction and billing details processed by our payment providers. We do not store full payment-card numbers on our own servers.
Website and device information: IP address, browser and device type, device or advertising identifiers, approximate location derived from IP address, referring page, pages viewed, links clicked, form and conversion events, and cookie or pixel data.
Google account information: If you use a Google Form or upload files through Google, Google may collect and provide information associated with your account, such as your name, email address, or profile photo, as disclosed on that form.

How We Collect Information

We collect information directly from you, automatically through our website and tracking technologies, and from service providers or platforms you use to contact us, including Google Forms, advertising platforms, messaging platforms, payment processors, and customer-management tools.

How We Use Information

We may use personal information to:

Prepare quotes and estimates and provide, schedule, and manage services.
Communicate about inquiries, appointments, service updates, support, and follow-up.
Process payments and maintain business, tax, accounting, and transaction records.
Operate, secure, troubleshoot, analyze, and improve our website and services.
Measure advertising performance and, where permitted, deliver or evaluate relevant advertising.
Send promotional emails or text messages when we have the consent required by law.
Prevent fraud, enforce our agreements, comply with law, and protect our customers, personnel, business, and others.

SMS Messaging, Consent, and Mobile Information

Program name and description. The A+ Cleaning & Moving SMS Program may send recurring messages concerning quote requests, estimates, appointments, reminders, scheduling and service updates, customer support, follow-up, and occasional promotions or special offers.

How you opt in. Providing a telephone number by itself does not enroll you in promotional text messages. Where a form displays an SMS consent checkbox and disclosure, you may opt in by checking the box and submitting the form. You may also initiate a text conversation with us, and we may respond regarding your request. We send automated promotional text messages only with the consent required by applicable law.

Program disclosures. Messages may be sent using automated technology. Message frequency varies. Message and data rates may apply. Consent to marketing messages is not a condition of purchasing goods or services. Carriers are not liable for delayed or undelivered messages.

Opt out and help. Reply STOP to any message to unsubscribe. After an opt-out request, we may send one confirmation message and will stop further messages covered by the request. Reply HELP for help, call 267-578-8380, or email [email protected]. You may review our SMS Program and Opt-In information.

Mobile information disclosure. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, messaging platforms, and telecommunications carriers, is permitted only as needed to provide those services. All other use-case categories described in this Privacy Policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell, rent, or disclose mobile telephone numbers or SMS opt-in consent for any third party’s own marketing or promotional use.

Cookies, Analytics, Advertising, and Security Tools

Our website uses cookies, pixels, tags, and similar technologies. These include Google Analytics, Google Ads, Meta Pixel, and Google reCAPTCHA. These tools may collect website and device information to operate and secure the site, prevent abuse, understand site use, measure conversions and advertising performance, and support advertising. Google Forms may also process information you submit through embedded quote forms.

Google and Meta may process information under their own privacy policies. You can review Google’s Privacy Policy and Meta’s Privacy Policy. Browser settings may allow you to block or delete cookies, although doing so may affect site features. You can also manage advertising preferences through Google Ad Settings and Meta Ad Preferences.

We do not sell personal information for money. However, disclosure of website or device information to advertising providers through cookies or pixels may be considered a “sale,” “sharing,” or targeted advertising under some state privacy laws. Where applicable, you may request to opt out as described below. This paragraph does not change our separate promise that mobile information and SMS consent will not be shared for third-party marketing or promotional purposes.

How We Disclose Information

We may disclose personal information to the following categories of recipients for the purposes described in this Policy:

Service providers and business systems: Website hosting, cloud storage, customer-management, form, communications, messaging, payment, accounting, and security providers. Depending on the service, these providers may receive contact, service, transaction, communication, upload, or technical information.
Service partners and subcontractors: Movers, cleaners, junk-removal providers, and other personnel or partners who need contact and service information to perform requested work.
Analytics and advertising providers: Google, Meta, and similar providers may receive website, device, cookie, pixel, and interaction information as described above.
Legal and safety recipients: Government authorities, courts, law enforcement, insurers, professional advisers, or other parties when reasonably necessary to comply with law, respond to legal process, enforce rights, investigate fraud, or protect safety.
Business-transfer recipients: A buyer, successor, or adviser in connection with a proposed or completed merger, financing, reorganization, or sale of all or part of the business, subject to applicable law.

Our mobile-information and SMS-consent restrictions above apply regardless of this general disclosure section.

Data Retention

We retain information only as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining transaction and consent records, resolving disputes, enforcing agreements, and meeting tax, accounting, insurance, and legal obligations. Retention periods vary based on the type of information, our relationship with you, and applicable requirements. We delete or de-identify information when it is no longer reasonably needed, unless continued retention is required or permitted by law.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have the right to:

Confirm whether we process your personal information and request access to it.
Correct inaccurate personal information.
Request deletion of personal information, subject to legal exceptions.
Request a portable copy of certain personal information.
Request information about the categories of third parties to which information was disclosed.
Opt out of targeted advertising, the sale of personal information, or certain profiling.
Use an authorized agent where permitted by law.
Appeal a decision concerning a privacy request and exercise rights without unlawful discrimination.

To submit a request, email [email protected] with the subject line Privacy Request, or call 267-578-8380. Describe the right you want to exercise and provide enough information for us to reasonably verify and process the request. We may request additional information for verification. We will respond within the time required by applicable law, generally within 45 days when the law requires that period.

To appeal a denied privacy request, reply to our decision or email the same address with the subject line Privacy Appeal and explain why you believe the decision should be reconsidered.

You may unsubscribe from marketing emails through the link in the message. For text messages, reply STOP. Transactional or service communications may continue when necessary to provide requested services or comply with law.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No transmission or storage system is completely secure, so we cannot guarantee absolute security.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we collected such information, we will take reasonable steps to delete it.

Third-Party Websites and Services

Our website may link to or embed services operated by third parties. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised Policy on this page, update the date above, and provide any additional notice or obtain consent when required by applicable law.

Contact Us

For privacy questions or requests, contact:

A+ Cleaning & Moving
Glenolden, Pennsylvania
Phone: 267-578-8380
Email: [email protected]